Fix failed rows
Find the jobs that failed or were cancelled, correct them and render them again.
A batch can end with most files rendered and a few not. You do not need to run it again. You fix those jobs one at a time and render only them.
What you need
- A batch that ended Partial or Failed.
- A workspace role of Owner or Manager.
- A render credit for each job you render again. Failed and cancelled jobs were not charged.
Steps
Find the jobs
On the Batches list, look at the count. 4 / 5 · 1 failed means one job needs attention. Choose Details to open the batch. Failed jobs show Failed, and cancelled jobs show Cancelled.
Work out what went wrong
Details shows the status of a job, not a reason. Compare the failed row with its row in your sheet. Look first at what differs from the rows that worked: an image that is missing or on a link that cannot be reached, or text much longer than the others.
Duplicate the job
Choose the copy icon on the job, named Duplicate Job when you point at it. A form opens with the job's values, the Output and Format, a File Name and Variables and Colours tabs, as in the batch builder. The file name starts as the old name with clone added.
Correct the values
Change what you found: pick another image with Pick Image, shorten the text, or adjust the colours. Check the preview. You can also change the format, such as MP4 to GIF.
Regenerate
Choose Regenerate. A confirmation shows the Total Cost and your Available Credits. Choose Regenerate again to queue the job. The new job renders in the same batch and appears in Details.
Regenerating costs 1 render credit for an image. A video is priced by its length and size, as a video row is. See Output Formats.
Cancelled jobs
A cancelled job cannot be resumed. Use Duplicate and Regenerate in the same way.
Jobs that are still pending
A job that is still Pending can be changed in place. Open Details and choose Edit on the job, then Save changes. It renders on the next run. Jobs that have rendered, or failed, cannot be edited, so duplicate them.
Check the result
The new job shows Success, and Download ZIP now includes its file. The old failed job stays in the list.
The commonest mistake is building a new batch for one row. Use Duplicate on the job instead.
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Updated 4 Nov 2026